frequently asked questions

What forms of payment do you accept? We accept Visa, MasterCard, BankCard, or regular account payments all through PayPal. You do not need a PayPal account in order to buy workshops from Kids Act Up.

How secure is this store? This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store? No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Can we drop our child off early to the workshop? Doors will open half an hour before workshop commences on each day. All parents are required to come into the space to sign their child in
and out.

What should my child wear to the workshop? Comfortable clothes are essential, the children will be moving around a lot over the course of the workshop.

Do you provide lunch at the workshop? No. Pack a healthy lunch, refreshments and snacks for breaks times.

My child is allergic. Should I inform you? Yes, please let us know of any allergies seven days prior to workshop so we can cater for your child.

Are my children supervised during breaks at the workshop? Absolutely. It is within our duty of care that all children are supervised throughout breaks and workshops. Each class includes a second
teacher and all of our teachers are required to hold a working with children check.

My child can no longer attend the workshop, can I get a refund? Refunds will only be considered at the directors discretion and will incur a $25 cancellation fee per sibling.

Kids Act Up Terms & Conditions Limited capacity – Payment made within 7 days prior to workshop. Kids Act Up reserves the right to cancel workshop 2 days prior. All students are supervised throughout lunches and workshops. No student will leave unless of an emergency, where they will directed by tutors. Refunds will only be considered at the directors discretion and will incur a $25 cancellation fee per sibling. Students will be directed through an occupational health and safety procedure on the day of the workshop. While all care is taken, Kids Act Up does not accept liability for personal lost and damaged property. Footage for film classes will be uploaded to our Kids Act Up Tv page within 30 days. All parents will receive secure login details via email. Kids Act Up reserves the right to record/photograph classes for usage of marketing, publications and archival purposes. Your information is protected by the Australian Privacy Act 1988. We will not sell, rent, lend or in any way distribute your personal information.